AI Agents
Leaders expect to utilize the capability for administrative duties (60%), call center tasks (54%) and to develop new business materials (53%), within the next 12 months.
Over half (51%) of organizations are exploring the use of AI agents and another 37% are piloting AI agents.
Most respondents plan to use AI agents as call center agents, to perform administrative tasks, recruit new employees or develop business materials, however, few have done so already. Currently, only 12% of respondents have deployed AI agents for use across their organizations.
Leaders expect to utilize these AI agent capabilities within the next 12 months
administrative
duties
call center tasks
develop new business materials
60%
54%
53%
exploring the use of AI agents
51%
of organizations are
12%
exploring the use of AI agents
deployed AI agents for use across their organizations
37%
piloting AI agents
of organizations are